Donna is the Director of Customer Care at Myriad, where she leads the Client Project/Success Team to deliver exceptional customer experience for Myriad’s end-users. With a focus on continuous improvement, Donna manages the day-to-day activities of the team, supporting each member’s professional growth while ensuring optimal performance in client interactions and order processing.

In this role, she is responsible for identifying and implementing process improvements to enhance the overall client experience. Collaborating across departments, Donna ensures that policies and practices set forth by the VP of Strategy and Business Development are effectively executed, particularly in customer service and project management.

Donna brings a wealth of experience in client management and team leadership, with a strong commitment to creating a positive, results-driven environment that fosters collaboration and growth for both the team and Myriad’s clients.